Select Your Vehicle

Shipping Information

Last updated: October 8, 2026

Factory Interiors ships throughout the United States and to most countries worldwide. Our products ship directly from the manufacturer — carpet from our carpet mill, headliners from our headliner shop, weatherstripping from the seal manufacturer — so your order leaves the facility that made it, without an extra stop. Below are the key details on how shipping is calculated, when your order will ship, and how to track it.

Shipping Charges & Estimates

Shipping is calculated in real time from the box size, weight, origin, and destination of each item in your cart. To see your exact shipping cost before checkout:

  1. Add items to your shopping cart
  2. Enter your shipping ZIP or postal code
  3. Review the available shipping methods and charges

Because items ship from different manufacturers, an order with products from more than one category may be quoted as more than one shipment and may arrive in separate packages on different days.

A small number of large items — one-piece molded headliners, convertible tops, assembled seats — ship as oversize parcels or by freight (LTL). These carry a flat shipping charge shown in the cart rather than a carrier-calculated rate. See Oversize & Freight Deliveries below.

Production Times for Made-to-Order Items

Most of our products are made to order. Production begins as soon as the next business morning after your order is received — orders placed overnight are often cut the same morning — which is why cancellations must reach us immediately (see our Return & Cancellation Policy).

  • Every product page shows the Average Production Lead Time for that item. This is the time from placing your order until it ships from the manufacturer, and does not include transit time.
  • Carpet, floor mats, and trunk mats typically ship within a few business days. Sewn headliners, sunvisors, seat upholstery, and door panels are made by hand and typically take several weeks; the product page shows the current estimate.
  • Lead times are averages and can run longer during peak seasons or when a material is temporarily unavailable.

Backordered Products

If a product or a specific color or material is temporarily out of stock, your order is placed on hold and fulfilled as soon as the item becomes available. Your payment is processed at the time of order to hold your place in production. If a backorder will be longer than the lead time shown on the product page, we will contact you with the option to wait, choose another color or material, or cancel for a full refund.

U.S. Shipping

  • Orders ship by FedEx Ground or FedEx Home Delivery; expedited options are offered at checkout where the manufacturer supports them
  • We do not ship to P.O. Boxes — please provide a physical street address for delivery
  • Shipments to Alaska, Hawaii, and U.S. territories are available on most items; some oversize items are limited to the contiguous 48 states
  • Please double-check your shipping address before placing your order. Address changes after an order has shipped are subject to the carrier’s reroute fee, and packages returned to the manufacturer as undeliverable are reshipped at the customer’s expense

Oversize & Freight Deliveries

Large items such as one-piece ABS headliners and assembled seats ship as oversize parcels or by freight carrier (LTL). For freight deliveries:

  • Delivery is to the curb or driveway of a residential or commercial address; the carrier does not bring the item inside
  • The carrier will call to schedule a delivery window, and someone must be present to receive and inspect the shipment
  • Inspect the carton with the driver and note any visible damage on the delivery receipt before signing. Damage reported after a clean signature cannot be claimed with the carrier
  • Missed delivery appointments and refused shipments incur carrier redelivery or return charges, which are the customer’s responsibility

International Shipping

We ship to most countries. Please be aware:

  • Import duties, VAT, brokerage, and taxes are not included in the shipping charge and are the responsibility of the recipient at the time of delivery
  • Transit times vary with the destination and customs processing
  • Oversize and freight items are not available for international shipment; if an item in your cart cannot ship to your country, no shipping method will be offered at checkout — contact us for options
  • Orders refused at customs or returned for unpaid duties are refunded less the outbound and return shipping costs, and less a restocking fee where the item is returnable

Tracking Your Order

You will receive an email with a tracking number as soon as your order ships. You can also check the status of any order at any time on our Order Status page using your order number and the email address on the order — no account needed. The page shows your items, the current status, and the tracking number once shipped.

Damaged or Missing Items

Inspect your order the day it arrives, before installation. Shipping damage must be reported within 48 hours of delivery with photos of the product, the box, the packing materials, and the shipping label so we can file a carrier claim. Keep all packaging until the claim is resolved. Full details are in our Return & Cancellation Policy.

Questions?

If you have questions about shipping options, lead times, or a specific order, contact our customer service team: